Refund policy

 

We want you to love what you receive.
If something isn’t quite right, we’re here to help.

Returns

We offer a 14-day return window from the day your order is delivered.

To be eligible for a return, items must be:

  • in the same condition you received them

  • unused and unworn

  • with all original tags

  • in original packaging

  • accompanied by proof of purchase

To start a return, please email info@meroon.co.
All returns must be approved before being mailed back.
Items sent without a return request cannot be accepted.

Approved returns will receive a return shipping label and instructions.

For any questions, feel free to reach out at info@meroon.co.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, email us immediately so we can make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • custom or personalized items

  • digital goods

  • sale items

  • gift cards

  • hazardous materials or flammable items (if applicable in the future)

If you’re unsure whether your item qualifies, just contact us.

Exchanges

To exchange an item, please start a return first.
Once the return is approved, you may place a new order for your desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you may cancel or return your order within 14 days of delivery, for any reason.
Items must be unused, unworn, in original packaging, and accompanied by proof of purchase.

Refunds

We’ll notify you once your return is received and inspected.
If approved, a refund will be issued to your original payment method within 10 business days.

Your bank or card issuer may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact info@meroon.co.